In addition to program management, we are providing route selection and planning services; siting, surveying and permitting support; design engineering for overhead and underground projects; procurement support; constructability reviews and engineering support during construction; and financial reporting.
We have made a significant difference for the utility in three key areas:
Process improvements: Beginning with an onboarding approach for new team members, we have helped our client streamline ramp-ups on projects. We have saved time on design, reviews and construction by establishing consistent reviewers; developing process mapping, including identifying exchange points with various stakeholders; and using quality and deliverable checklists. Similarly, permitting checklists have consolidated information to accelerate submittals and eliminate unnecessary back-and-forths.
Stakeholder management: Gaining internal stakeholder understanding and support for the initiative was difficult when each project was being managed separately. By developing the programmatic framework for the overall initiative and creating a fact sheet that outlined the overall goal and objectives of the initiative, as well as the high-level scope, schedule and program value, we were able to communicate the big-picture context more efficiently. This has led to greater stakeholder engagement and faster response times.
Technology support: We developed a suite of program tools to manage everything from cost and schedule to scope and risk. This has included web-based databases for overall document management, controls and workflow management to improve transparency and maintain good record retention practices. We are also deploying unmanned aerial vehicles (UAVs) for planning and fieldwork. As the initiative proceeds, we are updating those tools and templates to keep up with any changes. These tools are giving the utility greater visibility for budget forecasting, and are even being leveraged for additional programs to take advantage of the utility-specific customization already developed.
In addition, we have helped the utility establish material standards based on input from earlier stages in the initiative. By moving away from the use of one-off materials, the utility has been able to get material stock built up and coded. This batch approach reduces lead time and increases the potential for getting a better price.
At the end of 2019, the initiative was estimated at 40% completion. The volume of projects has shifted over time, waxing and waning as some get added while others get reclassified. The initiative is estimated to complete build-out and optimization by 2027.
Fiber optics is likely to be the backbone for a lot of upcoming technology. As wireless, 5G and microwave communications increase in use, all still depend on a backbone to be functional. And as companies and utilities take advantage of technology breakthroughs, they will aim to improve reliability and protection. Fiber-optic networks will be important resources and will provide an advantage for those who have implemented them effectively.