Case Study

Answering the Call for a Business Culture–Enhancing Workspace

Alta Resources needed a new contact center for its growing team of office services professionals. It desired a building with amenities that would help attract and retain personnel. A design-build project delivered a facility that reflects and encourages its vibrant culture.


Challenge

Alta Resources is an outsourcing firm providing customer care, sales fulfillment, e-commerce and back-office services to Fortune 500 companies. The Wisconsin-based firm expanded into the Florida market in 2013 and experienced rapid growth. With a local employee count that had doubled from 300 to 600 and was expected to continue increasing, a larger facility was needed.

Hoping to build a new contact center at Skyplex, a commerce park near the busy Southwest Florida International Airport in Fort Myers, Alta selected Burns & McDonnell for its design-build experience and insights into ways to attract, motivate and retain talent within what the company likes to call the “Altan community.”

98K

SQUARE FEET

$21M

FACILITY

1K

EMPLOYEE CAPACITY

Solution

At the project outset, Alta originally planned to duplicate the building footprint and program of its Wisconsin headquarters. But given the objective to create an inspiring workplace, the team quickly shifted gears to design an amenity-rich office building. The trick was to do so without exceeding the budget.

We designed the three-story, 98,000-square-foot building to include a blend of operational and gathering spaces. Amenities include open and private meeting areas, an executive board room, social gathering lounges, quiet “recharge” stations, a game room, training rooms, a cafeteria and an auditorium. A landscaped walking trail was designed on the property as well.

 

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Solution

At the project outset, Alta originally planned to duplicate the building footprint and program of its Wisconsin headquarters. But given the objective to create an inspiring workplace, the team quickly shifted gears to design an amenity-rich office building. The trick was to do so without exceeding the budget.

We designed the three-story, 98,000-square-foot building to include a blend of operational and gathering spaces. Amenities include open and private meeting areas, an executive board room, social gathering lounges, quiet “recharge” stations, a game room, training rooms, a cafeteria and an auditorium. A landscaped walking trail was designed on the property as well.

The building is mirrored along its diagonal, simplifying wall panels and window penetrations. Interior finishes were developed to reflect the honesty and transparency of the corporate culture. White walls and wood cladding provide a simple base; hot-rolled steel and painted aluminum accent pieces juxtapose against raw concrete floors and bright pops of color.

We used concrete tilt-wall construction, a building technique utilized extensively in southwest Florida, for the building form. This enabled some unique exterior wall details, attributable to using form liners, that gave the exterior some texture. The tilt-wall technique also supported quick erection of the structure.

Design-build project delivery helped the project team provide integrated services that counteracted schedule complications from supply-chain issues. Having a single contract — and thus a single point of responsibility — made the project easier for Alta to manage.

Results

The contact center building was delivered within budget, and the construction work was completed safely, with no recordable injuries. Alta Resources is poised to support continued growth in its workforce in a facility that was economical, fast to construct and, vitally, infused with the company’s vibrant business culture.

“Through a close collaboration with our Facilities Team and our architecture, engineering and construction partner, Burns & McDonnell, we have designed something that truly reflects our culture and will support the continued demand for service from our Florida site. The project has been a wonderful experience.”

Heather Owen Nigl

CFO of Alta Resources


Project Stats


Client

Alta Resources

Location

Fort Myers, Florida