GAINS IN OPERATIONAL EFFICIENCY
The overall concept of remote screening and the software it uses provides a variety of operational benefits to the TSA, airports and passengers:
As passenger numbers return to normal levels, the need to continue providing efficient security checkpoint processes with fewer security screening resources will become more relevant. One of the key benefits of multiplexing is increased productivity, enabling 30%-50% higher throughput per lane. This provides passengers with a better airport experience and reduces queues.
Airports are seeking innovative ways to balance physical distancing guidelines with limited queuing space and unpredictable passenger volumes. Remote screening will be integral to maximizing terminal space in and around security screening checkpoints. Remote screening also offers the TSA a workforce safety solution that removes TSA operators from the checkpoint, reducing contact with passengers.
Currently, the TSA manually collects checkpoint data using handwritten forms. By automating data collection and real-time monitoring using remote screening, the TSA will have the capability to look at data across all lanes throughout a location, several locations or even the entire country. Turning this operational data into actionable insights will increase situational awareness to identify security-related hot spots, allowing the TSA to then deploy resources to those areas to address concerns before they become significant issues.
Airports and the TSA are now looking for ways to do more with less space due to ongoing physical distancing guidelines in response to COVID-19. Compared to the currently used technology at conventional security checkpoint lanes, remote screening with automated screening lanes allows for fewer lanes in the checkpoint. Right-sizing checkpoints reduces the amount of real estate the airport must give up that could be utilized for nonaeronautical revenue streams.
Passengers have choices when it comes to airports, especially in urban areas. Enticing travelers to use an airport means cultivating an environment that offers the aesthetics and technological convenience to create a seamless journey. Remote screening contributes to a convenient experience by speeding up the security checkpoint process, thus inviting passengers to frequent airports that implement it.